Refund Policy

Our return policy

We're sorry to hear that it's not working out. Unfortunately due to health regulations we can not accept change of mind returns for any of our therapeutic or functional food products. Please choose carefully and ensure that any product you select is right for you, based on the advice received from your healthcare provider.

Where required under Australian Consumer Law, My Way Up will accept product returns and provide you with an exchange within 30 days from the date of purchase as stated on your invoice/receipt:

  • The product is damaged, or
  • The product is faulty, and
  • You can present your online tax invoice or other adequate proof of purchase

My Way Up may elect to return the product to the manufacturer to determine the nature of the problem. My Way Up reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect by you. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the product.

Retail partners

We do not provide refunds or exchanges for products purchased outside of My Way Up. You must abide by the return and exchange policies set in place by the authorised retailer you have made your purchase with. Please contact the retailer in question for more details.