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Find answers to some of our most frequently asked questions!

Collagen contains large amounts of the amino acids glycine and glutamine which have impressive benefits for gut rejuvenation. As we age, we produce less collagen, which hampers efforts to restore the quality of the gut and other lean tissues like skin, bones, hair, joints and muscles. 

PERFECTLY PURE has been shown to dramatically improve the gut lining, along with reducing inflammation, wrinkles & cellulite, increasing skin thickness and improving hair & joints. Perfectly Pure Collagen is the essential pro-gut protein.

Use 20 to 30 grams of Way Up collagen per day, mixing it into anything hot or cold or to your favourite baking. It's completely flavourless & odourless. Check out our Metabolism Academy for a variety of recipe ideas.

Collagen is a critical anti-inflammatory protein that is missing in most modern diets.  It is the most important and abundant protein that makes up healthy skin, bones, nails and hair.  

After taking Perfectly Pure or Hydrate & Glow collagen for just a few weeks, you'll notice remarkable differences in the quality of your skin, hair and nails.  We recommend you take it in the morning collagen is supremely high in the amino acid glycine, which can powerfully aid digestive system and connective tissue repair.

As we age, collagen production declines, however you can attenuate this decline by adding collagen into your diet.  It is the cornerstone of any pro-metabolic diet, along with good whole food nutrition, sleep and strength training.

Our PERFECTLY PURE is sourced from 100% pasture-raised bovine collagen - free from antibiotics, hormones & cheap fillers. It's completely free of any taste or aroma and is hydrolysed in Germany into highly bio-available collagen peptides. 

Hydrate & Glow is sourced from the North Atlantic Ocean between Iceland and Norway.  Specifically, it's 100% wild caught cod, from Marine Stewardship Council certified fish populations to ensure sustainability. 

Furthermore, we use only the skin rather than the scales to produce Hydrate & Glow.

There are 2 main differences between Hydrate & Glow and Perfectly Pure.

Perfectly Pure is specifically formulated to assist in the rejuvenation of gut and the digestive system in general, along with skin, hair, nails, muscles, bones and joints.

Hydrate & Glow is specifically formulated with superfoods and nutraceuticals to work synergistically with our wild-sourced Norwegian marine collagen to target dry skin and hair, along with all of the other benefits of Perfectly Pure. 

Perfectly pure is bovine (cow) in origin, and Hydrate & Glow is marine sourced (from wild, sustainably caught cod fish).

We always recommend talking with your doctor first, as nutritional needs can vary when breastfeeding or expecting.

Every child has different nutritional needs – we recommend you speak with your health care provider if you are unsure.

We recommend taking collagen continously to see the best result.

This depends on your overall protein intake, and how big or small you are. On average, we recommend starting with 20 to 30g a day to start seeing results.

No, it is not.

Our PERFECTLY PURE is sourced from 100% pasture-raised bovine collagen - free from antibiotics, hormones & cheap fillers. It's completely free of any taste or aroma and is hydrolysed in Germany into highly bio-available collagen peptides. 

Hydrate & Glow is sourced from the North Atlantic Ocean between Iceland and Norway. Specifically, it's 100% wild caught cod, from Marine Stewardship Council certified fish populations to ensure sustainability. 

Yes! Collagen is suitable to women as well as men to help support their muscle, joints, ligaments, skin and hair growth.

It is recommended to store in a cool, dark area away from moisture.

Hero protein is our superfood enhanced casein protein that makes a delicious custard or smoothie.

Casein and whey are the two types of protein found in cow's milk. Casein protein is an anti-stress, pro-metabolic protein that supports lean muscle, fat loss & sleep.

It’s particularly useful taken before bed; it actively lowers stress hormones, digests slowly so helps to prevent the muscle catabolism (breakdown) that happens through the night.

Mix Hero Protein in a bowl with any kind of milk or water & stir to make a creamy custard like magic, or add to shakes. Enjoy as dessert, a post workout shake, or as a high protein snack.

Check out our Metabolism Academy for a variety of recipe ideas.

Hero Protein is made with fresh milk from 100% pasture-raised Australian bovine.

We source the beef liver from organic and grass fed Australian cattle.

Our finest organic australian beef liver capsules are your daily dose or arguably nature's most potent superfood - without the taste.

Beef liver is a traditional superood rich in vitamin A, D, E, K, B12, folate, copper, iron & coQ10.

It's fed & finished on native Australian grass. Certified organic & sustainably sourced.

There is no set time. As it is a food you can consume it as you would any other food.

Take 2-4 capsules daily or as directed by your healthcare professional.

My Way Up certified organic beef liver capsules are grass fed & finished on native Australian grass & sustainably sourced from the incredible and untouched heart of Australia around Lake Eyre.

It's third party tested for purity & heavy metals.

Yes, we offer free delivery to our Australian customers for orders over $99 and international customers for orders over $150

We offer refunds for damaged or faulty goods only. Please reach out to us via hello@mywayup.com with information.

We endeavour to process orders within 1-2 full business days (Mon-Fri, excl. public holidays) and aim to have items delivered to you as follows:  

Australian Shipping

Standard: 2-5 days

Express: 1-2 days

International Shipping

Standard: 4-6 days

When your order ships you will receive an email with a clickable tracking number.

My Way Up is not responsible for paying fees or rates charged by customs. It is the customer's responsibility to pay custom fees and rates.

If you refuse to accept your package at customs due to high customs fees, we are not responsible for refunding that order or reshipping the order via another carrier. The package will be abandonded at customs.

My Way Up is not responsible for reshipping orders that are refused at customs. If customs refuses a package, sends it back to us, and we receive it back from customs, we can issue you a refund for the order only if we receive the package back and if the contents are in sellable condition.

In the event the package is not returned to us by customs or is lost in transit, we cannot issue you a refund. We are not responsible for paying for the package to be returned to us or for reimbursing the customer for that cost.

International orders/shipments may be subject to the possible opening of packages and inspection of goods by customs officials in the country of delivery. 

My Way Up is not responsible for orders that are held up at customs, damaged by customs, or refused entrance by customs due to this process.

We're so excited that you're interested in our subscription!

To set up your subscription, you'll just add the products you'd like to your cart by selecting the Subscribe & Save option on the product page. It's as simple as that!

For example, if you'd like to subscribe to automatically receive the Perfectly Pure collagen, you'd head to this page and select the Subscribe & Save option to add to your cart.

Subscribing to My Way Up will mean a 20% discount off your order.

Yes. Your minimum commitment is 2 orders which will be billed to your credit card automatically.

Yes. We suggest simply skipping your next shipment. You can access and make changes to your subscription by logging into your account here: 

Once logged in scroll down to the section where it says ‘YOUR CURRENT SUBSCRIPTIONS’ and you’ll see the ‘Skip’ button just below there.

You can also skip a shipment directly from the ‘Shipping Soon’ email that's sent to you three days prior to all scheduled subscription orders. There’s a button at the bottom of the email that says ‘Skip’.

Unfortunately a discount code cannot be added on top of a subscription discount.

Yes, you sure can! You can access and make changes to your subscription by logging into your account here:

Once logged in scroll down to the section where it says ‘YOUR CURRENT SUBSCRIPTIONS’ and you can adjust the order frequency of your shipments on the left-hand side. There's also a calendar option where you can choose to schedule your shipment for any date in the next 90 days!

Unfortunately Afterpay is not available for subscription orders. They are run through a separate payment gateway.

Yes! You can log in and update the products in your subscription at any time from here: https://mywayup.com/account/login

The login option can also be found in the upper right-hand corner of any page on mywayup.com Once logged in scroll down to the section where it says ‘YOUR CURRENT SUBSCRIPTIONS’ to access all info associated with your subscription.

You will receive an email from My Way Up three days before your order is sent out. Once your order is processed, you'll then receive a confirmation email and a second email with your courier information.

Yes! You may have as many products as you’d like on one subscription.

Other

Send us a message

We will get back to you as soon as possible, during our customer service hours 8am to 4pm Monday to Friday (Sydney, Australia time).  Use the form below or email us hello@mywayup.com
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