Frequently asked questions

Most asked

Head to your subscription portal on mywayup.com and click "Manage subscriptions" near the bottom of your page you will find "cancel subscription". If you're having trouble, email hello@mywayup.com and we can assist you. We need 48 hours' notice before your next bill date, and refunds are not guaranteed if we cannot stop the shipment in time. You can also skip or move your next order HERE

Head to your subscription portal on mywayup.com and click "Manage subscriptions". From there you can click "Change date" or "Skip order", or adjust how often you receive your order under "Frequency". Still stuck? Email hello@mywayup.com. We'll also send you an automatic email 48 hours before each subscription order is processed and shipped, so you have time to make changes.

We may be able to adjust the products or delivery address on your order before it's processed. Processing times can differ, so we recommend emailing hello@mywayup.com with your order number as soon as possible and we'll see what changes we can make. Once an order has been dispatched, it can't be altered or cancelled. Our Shipping & Returns page has the full order and delivery policy.

Australia and New Zealand orders go by Australia Post and arrive 1 to 7 working days after dispatch. International orders go by Express Australia Post and take 5 to 14 working days after dispatch. We email your tracking number when your order ships. If you cannot find that email, check your junk folder or email us and we will resend it. If tracking says delivered but you cannot find the parcel, please reach out to us at hello@mywayup.com. See our Shipping & Returns page for full details.

If a product isn't right for you, we've got you covered with our 30-day money-back guarantee. It applies to your first order of a product from mywayup.com (one unit per product, not eligible for the Gut Health Test or purchases through stockists). Just email us at hello@mywayup.com within 30 days of purchase and post the product back to our Sydney warehouse (at your own cost). Once it arrives, we'll process your refund, minus any shipping fee. You'll find the full details on our Money Back Guarantee page.

Subscriptions

We send out reminder emails 48 hours prior to renewal to give you time to adjust, skip, or cancel your subscription. If an unwanted order has already processed, please email hello@mywayup.com immediately with your order number. If your order has not yet been dispatched, our team will cancel it and issue a full refund; however, once an order has left our warehouse we cannot stop shipment, and dispatched subscription orders are not eligible for refunds, though we will ensure your subscription is cancelled to prevent any future renewals.

Log into your portal at mywayup.com and select "Manage subscriptions." To include new items, click "Add a product" and choose either a one-time addition or an ongoing recurring subscription; to modify or delete current items, click on the product and select "Swap product" or "Remove product." Please finalise all changes at least 48 hours before your next billing date so our team can update your parcel before it ships.

No, there's no lock-in. You can skip an order, delay it, change how often you receive it, or cancel at any time. To cancel your subscription, we need 48 hours' notice before your next bill date. Head to your subscription portal on mywayup.com and click "Manage subscriptions", from here you can make changes to your subscription.

Head to your subscription portal on mywayup.com, click "Manage subscriptions", and adjust how often you receive your order under "Frequency". Make changes at least 48 hours before your next bill date.

Log in to your subscription portal on mywayup.com and click "Manage subscriptions" to see what's in your next order and when it ships. We'll also email you 48 hours before each order is processed and shipped. Can't see your subscription? Email hello@mywayup.com.

Orders and delivery

Orders placed before 11:30am Sydney time are processed the same business day. Orders placed after 11:30am are processed the next business day. Weekend and public holiday orders are processed the next business day. Delivery times start from dispatch. See our Shipping & Returns page for details.

We cannot change the address once an order is dispatched, so please check it at checkout. If a parcel is lost because of a wrong address, customers in Australia and New Zealand can have it reshipped for $25 on orders under $100, or $50 on orders over $100. Full details are on our Shipping & Returns page.

Shipping is free on orders of $99 or more. [$9.99 on orders under $99.] Yes, we ship internationally by Express Australia Post. Duties and taxes due at delivery are the customer's responsibility. For full shipping details, see our Shipping & Returns page, or email hello@mywayup.com.

We do not accept returns of non-faulty items outside the money-back guarantee, which is the only exception. If an item is faulty, tell us within 14 days at hello@mywayup.com and we will organise your replacement. To check a return, keep hold of your tracking number and we will issue your refund as soon as it's back at our Sydney warehouse. See our Shipping & Returns page for the returns policy and our Money Back Guarantee page for guarantee refunds.

Email hello@mywayup.com within 14 days of purchase with your order number and a photo of the item and packaging. We will organise a replacement. See our Shipping & Returns page for wrong addresses.

Discounts, payments and your account

Discount codes can't be used with other discounts, and they can expire, so it's worth checking the code's expiry date and conditions. Codes also can't be added to subscription orders. If you're having trouble, please reach out to hello@mywayup.com and we'll help.

We accept Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay, Shop Pay, PayPal and Afterpay. Afterpay is only available for one-time purchases, not subscription items.

If checkout isn't working, try refreshing the page, using a different browser or device, or switching payment method (Afterpay is only available on one-time items, not subscriptions). If you were charged but didn't get a confirmation email, check your spam or junk folder first. If it still isn't there, email hello@mywayup.com with the email address you used and we'll look into it. Didn't get a password reset email? Check your spam folder and make sure you're using the email address from your order. If it still doesn't arrive, email us and we'll help.

If a payment doesn't go through, your order will not be processed. You can update your card in your subscription portal: click "Manage subscriptions" and from there you can update your payment details. We will automatically try recharge your card again after a few days.

You're charged on your subscription's bill date, which you can see in your subscription portal under "Manage subscriptions". We email you 48 hours before each order is processed and shipped, so you have time to skip, change the date or cancel. To stop an order, we need 48 hours' notice before your next bill date.

Orders and delivery

Most of our products at My Way Up® are a 30-day supply at the recommended dose. The exceptions are Debloat Detox (a 15-day supply), Lean Up Shake (10 serves), Supergut Protein (20 serves) and L-Glutamine (54 serves at the serving size). Directions for each product are on its product page and jar.

Yes, most of our products can be taken together, and many customers use more than one. The exception is that we don't recommend taking Hormone + Metabolism alongside Metabolism + or Lean Up Advanced. Ask your doctor or pharmacist if you're unsure.

We don't recommend Debloat Detox, Bloat Clear or Glutathione + during pregnancy or breastfeeding. For every other product, check the Warnings on its product page and speak to your doctor or pharmacist before starting, especially if you are pregnant, planning a pregnancy or breastfeeding.

As with any supplement, it's a good idea to check with your doctor or pharmacist first, so they can advise on your medication and the best timing. You'll find the Warnings on each product page, and our team is happy to help with ingredient questions at hello@mywayup.com.

You can buy all of our products from My Way Up® online at our store, mywayup.com. If you'd like to find a stockist near you, email hello@mywayup.com with your postcode and we'll let you know. Our money-back guarantee covers purchases made on mywayup.com only, not resellers such as Amazon. See our Money Back Guarantee page for details.

Still need help?

Our team is happy to help.

Chat to us using the 'Chat to an expert' button on this page, or email hello@mywayup.com with your order number and the email you ordered with. You can also browse our Help Center or read our Shipping & Returns and Money Back Guarantee policies.