AU & NZ Standard Delivery

Orders placed will be processed within 24 hours (Monday to Friday) and sent via Australia Post. Delivery will take 1 to 7 working days after dispatch, depending on the location. During busy sale periods, please allow an extra day or two. You will receive an email with your tracking number once your order has shipped from our warehouse in Sydney.

Rest of World Delivery

Orders placed will be processed within 24 hours (Monday to Friday) and sent via Express Australia Post. Delivery will take 5 to 14 working days after dispatch, depending on the location.

Shipping Costs

Shipping is free on orders of $99 or more. For Australian orders under $99, standard shipping is $9.99 AUD. You can also choose Express shipping for $14.99 AUD. International shipping is calculated at checkout once you enter your address.

International Taxes & Customs

All orders ship from our facility in Sydney, Australia. Depending on your country, import taxes, duties or handling fees may apply. These are separate to shipping, set by your country and the courier, and are your responsibility to check and pay.

Tracking

All orders are sent fully tracked. You'll receive an email confirmation and tracking number once your order has been shipped from our warehouse. If you cannot find it, check your junk folder or email at hello@mywayup.com us and we will resend it.

Wrong Address

Please check your delivery address carefully at checkout. We are unable to change the address once your order is dispatched. If a parcel is lost because of an incorrect address, we will offer to reship your products for a reduced fee of $25 on orders under $100 and $50 on orders over $100. This offer does not extend to customers outside Australia and New Zealand.

Returns 

This return policy is separate to our money-back guarantee. We do not accept returns of non-faulty items. Please make any enquiries before purchasing so you are confident about using the product.

If your item is faulty, we will replace it. If your order arrives damaged, or something is wrong or missing, we will help sort it out. For any of these, email hello@mywayup.com with your order number and a photo of the item and packaging, and we will reply with the next steps. Please let us know within 14 days of purchase.

Money-Back Guarantee

If a product isn't right for you, your first order of it bought on mywayup.com is covered by our 30-day money-back guarantee. Email us within 30 days of purchase and post the product back to our warehouse in Sydney and we will issue you a refund. See our Money Back Guarantee page for full details, including how refunds work for bundles and free gifts.

Need Help?

Email hello@mywayup.com with your order number and the email address you ordered with, and our team will help.