AU & NZ Standard Delivery

Orders placed will be processed within 24 hours (Monday - Friday) and sent via Australia Post. Delivery will take from 1-7 working days after dispatched depending on the location. You will receive one or more emails containing your tracking number once your package(s) have been shipped from our warehouse in Sydney.

Rest of World Delivery

Orders placed will be processed within 24 hours (Monday - Friday) and sent via Express Australia Post. Delivery will take from 5-14 working days after dispatched depending on the location.

International Taxes

All orders are shipped from our facility in Sydney, Australia. Some countries apply taxes to international sales. It's your responsibility to check to see if there are any additional taxes in your country, and to pay them.

Tracking

All orders are sent fully tracked. You'll receive an email confirmation and tracking number once your order has been shipped from our warehouse.

Wrong Address

Please carefully check the shipping address you submitted to us. We're unable to change the address once your order is dispatched.

We are not responsible for incorrect address submissions and the subsequent loss of the package and products. We will offer to reship your products at a heavily reduce fee of $25 for orders under $100 and $50 for orders over $100. This offer does not extend to customers outside Australia and New Zealand.

Returns

This return policy is separate to the money back guarantee policy.

We do not accept returns for non-faulty items. This is because we are unable to resell items that have been returned to us, regardless of their condition. Therefore, please ensure that you have made any enquiries before purchasing and are confident you wish to use the product(s).

If your item is faulty, you will be eligible to choose between a replacement or a refund. Faulty items must be declared within 14 days of purchase.

Please email us at hello@mywayp.com and we'll help ensure the process is easy.